Pldt MyDsl is the worst ever internet connection and service that I have ever encountered in my life! I thought Globe had it bad, PLDT is even worse! I’ll divide my review into two parts – Internet Connection and Customer Service.
1. Internet Connection: S U P E R – S L O W! Unbelievable! We used to have Globe and we had “downtime” problems with them but at least the speed you get is equal to what they commited. When we switched to Smart Bro (the one with Antennae), everything was smooth sailing from the next day installation to the day we moved out of our apartment. Now that we moved and want to use this old PLDT account – I am utterly disgusted at the intermittent connection and the unbelievably slow download and upload speed. The plan claims to be at 1MBPs but I rarely get download above 20kbps, and most of the time, our internet connection is down. I was getting double the speed with our 384kbps SMART Bro connection!
2. Customer Service: Waste of time and money! Wait time at their support lines will take around 30 minutes to an hour. Reps don’t know what they are doing and have on many occassions put the phone down on me. I have also asked to speak with a supervisor countless times and I was only able to reach ONE! If you think that’s bad, try going to their business office! I waited for 3 hours to do a transfer of ownership. I have been asking for a month now for a technician to check our connection here at home but NOT ONE has shown up. At least in Globe they show up after 2 weeks!
Conclusion:
I want to give PLDT until July to show me that they are worth our money. The only reason I am keeping PLDT is because of the old Phone account that we’ve had for many years. But if this kind of service and connection goes on until July, we will definitely move to a greener pasture.
PLDT MyDSL: 1 out of 10 (I don’t even like the telephone, sound is too weak). If I were you, don’t even think about wasting a single Peso with this company – they seem to have forgotten what got them on the Telco business – their customers!
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