I have been a BPI Bank customer since I started working, and have been very satisfied with their online express banking. However I am very much disappointed with their physical facilities, due to my recent experience with their branches in Paranaque.
Since I am working during banking hours, the only time I have left for doing bank errands is during lunch. And so I decided to take take a late lunch – 1pm and use that to run to the nearest BPI bank which was in this case the Dona Soleda / Better Living branch.
I was expecting to at least be able to deposit a check. The first bank that I got into was the Family Savings bank, which oddly enough does not cater to “Commercial” BPI card holders. That bank was almost empty and there were no lines. They pointed me to go to a nearby BPI branch which I hurriedly gone to. To my disappointment, when I got the number, I found out that I still have to wait for 30+ persons.
I know banks can sometimes be busy at times, so I waited and observed why the bank is full of people at a supposedly dead hour. Lo and behold, when I looked at the teller, there was only ONE teller working, the other one was busy counting money, and the other one is still on lunch break at 1:20pm. Each of the 30+ customers will have to wait longer because there was just one teller. Being a manager my self, I looked to see what the bosses were doing, but to add insult to injury, some of them were on their desks happily spending their time talking on the phone – literally smiling – while customers whom their salaries depend upon are inconvenienced and waiting.
To make the long story short, I left that BPI Bank branch and looked for another branch which was nearby, and again – the same situation, 30+ people in line, at least this one has two tellers instead of one, but they see, to have forgotten what the banking business is all about. So the story ended with me heading back home to work without accomplishing anything.
Its a good thing that BPI has their internet banking facility where everything is convenient and fast. I doubt people will stay with them if they see BPI bank branches performing as dismal as these two branches. It even got me thinking of transferring to a competitor bank. I hope the higher ups at BPI gets to see how their branches are doing before they lose customers.
Kelangan siguro nilang gawan ng paraan yan dahil madami sila customer dahil sa magandang benefits ng company, pero baka mainis lang sa kanina mga acct holder.